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Privacy Policy

Last Updated: 08.01.2026

1. Introduction

At SolidMeta, your privacy is paramount. We are committed to protecting your personal data and ensuring transparency in how it is collected, used, and shared. This policy applies to services provided by SolidMeta Inc (US) and Unevis GmbH (EU).

2. Information We Collect

During your interaction with our platform, we may collect:

  • Contact Details: Name, email address, and phone number.
  • Account Information: Username and password.
  • Financial Information: Payment methods for processing transactions.
  • Content Information: Files, 3D & 2D data models, metadata, and uploads.
  • User Behavior Data: Preferences, engagement patterns, and transaction history.
  • Technical Logs: Device details, IP addresses, browser types.

3. Utilization of Your Information

We use your personal data to:

  • Provide, improve, and personalize our services.
  • Communicate with you regarding updates and queries.
  • Process payments via SolidMeta Inc (US) or Unevis GmbH (EU).
  • Detect and prevent fraud.
  • AI Training and Analytics: Use your content data to train and improve our AI models, as outlined in our Terms of Service.

4. Sharing Your Information

We may share your data with:

  • Third-party service providers for operational support.
  • Legal or governmental bodies when required by law.
  • Internal Data Sharing: Data may be shared between SolidMeta Inc, Unevis GmbH, and Unevis Ventures LDA for operational purposes.

5. Data Security

SolidMeta employs robust technical and organizational measures to protect your data against unauthorized access, loss, or damage.

6. Data Retention

We retain your personal data only as long as necessary.

  • Account/Contact Info: Deleted within 30 days of account closure.
  • Financial Information: Retained for 10 years (or as required by US/German tax laws).
  • Content Information: User-uploaded content (excluding metadata) is deleted within 30 days of account closure.

7. Your Rights

You have the right to access, correct, or request deletion of your data.

  • EU Users: You have rights under GDPR (access, portability, objection).
  • US Users: You may have specific rights regarding data access and deletion depending on your state.

To exercise these rights, contact us at privacy@solidmeta.io.

8. International Data Transfers

SolidMeta operates globally.

  • Transfers to the US: Data collected in Europe may be transferred to SolidMeta Inc in the USA. We utilize Standard Contractual Clauses (SCCs) or other approved mechanisms to ensure adequate protection.
  • Transfers to Europe: Data collected in the US may be processed in Germany or Portugal.

By using SolidMeta, you consent to these transfers.

9. Protecting Children’s Privacy

SolidMeta is not intended for children under 13. If you are under 16, you may need parental consent depending on your jurisdiction (e.g., EU regulations).

10. Contact Us

For privacy questions, please contact the relevant entity:

Email: privacy@solidmeta.io
US Address:
SolidMeta Inc, 5900 Balcones Drive STE 100, Austin, TX 78731, USA
EU Address:
Unevis GmbH, Paulinenallee 55, Hamburg 22769, Germany